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Privacy Policy

SUMMARIZED IN 5 POINTS!


1. WHO ARE WE?

We are SCIMAGO LAB and we process your personal data as data controllers. This means that we are responsible for how we use and protect your data.

2. WHAT DO WE USE YOUR DATA FOR?

We will use your data to manage your registration as a user, the purchase of products or services, attend to your inquiries, and, if you wish, to send you our personalized communications, among other purposes.

3. WHY DO WE USE YOUR DATA?

We are entitled to process your data for different reasons. The main reason is that we need to process it to execute the contract you accept with us when you register and make a purchase or enjoy any of our services or functionalities. However, there are other reasons that legitimize us to do so, such as the interest in attending to your inquiries or the consent you give us to send you our newsletter, among others.

4. WHO DO WE SHARE YOUR DATA WITH?

We will share your data with service providers who help or support us, or external collaborators with whom we have reached an agreement, located inside or outside the European Union.

5. YOUR RIGHTS.

You have the right to access, rectify, or delete your personal data. In some cases, you may also have additional rights such as objecting to our use of your data or requesting its portability, as we explain in detail below.


You may consult our complete Privacy Policy below to gain a detailed understanding of how your personal data will be used, as well as the rights you hold in relation to it.


Before we begin……

This Privacy Policy contains all the relevant information regarding how SCIMAGO LAB handles the personal data of our customers and users who interact with us. We are transparent about what we do with your personal data so that you understand the implications of the uses we carry out or the rights you have in relation to your data. To that end, we provide all relevant details in this Privacy Policy, which you may consult at any time. Additionally, you will find specific information about each processing activity as you interact with us.

Who is responsible for processing your data?

In compliance with the article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, as well as the Regulation (EU) 2016/679 and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights, you are hereby informed that the data controller is: SCIMAGO RESEARCH GROUP, S.L., hereinafter SCIMAGO LAB, with CIF B18868885 and registered at C/ Mistral, 36. Cortijo del Aire, 18220, Albolote (Granada), Spain. Email: contact@scimago.es. Registered in the Commercial Registry of Granada, Volume 1.323, Book 0, Page 108, Sheet GR-35225, Entry 1.

For what purpose do we process your personal data?

Depending on the products, services, or features you wish to use at any given time, we may need to process certain personal data which, in general, and depending on the specific case, may include:
your identification data (such as name, surname, contact information, etc.);
financial and transactional information (your payment or card details, information about your purchases, orders, returns, etc.);
connection and browsing data;
commercial information (i.e., if you are subscribed to our newsletter); data related to your interests and preferences.
Remember that when we ask you to fill in your personal data in order to grant you access to a particular feature or service on our website, we will mark some fields as mandatory since such data are necessary for us to provide the requested service or feature. Please be aware that if you choose not to provide this information, you may not be able to complete your user registration or access those services or functionalities.
Depending on how you interact with our website, we will process your personal data for the following purposes:
To manage your registration as a user of the website.
To develop, fulfill, and execute the contract of purchase or services that you have entered into with us through the website.
To enable website browsing and the use of our digital platforms: We process your information to allow and facilitate your access and browsing of our digital media, as well as to provide you with the services available through them.
To improve the services we offer and ensure security: We also use your information to maintain, improve, and enhance the effectiveness of our services and digital platforms. This includes developing new functionalities, protecting the security of your data and our systems, and detecting and preventing fraudulent transactions.
If you choose to register as a user on our website, we will need to process your data in order to identify you as a registered user and grant you access to the several features, products, and services available to you in that capacity. You may cancel your registered user account by contacting us through our Customer Support service. This purpose includes processing your data primarily for the following actions:

  1. To contact you regarding updates or informative communications related to the contracted features, products, or services, including sending quality surveys about the products or services provided.
  2. To manage the payment of the products you purchase, regardless of the payment method used. For example:
    If, when purchasing any of our products through the website, you choose to activate the functionality to save your card details for future purchases, we will need to process the relevant data to enable and manage this feature. The consent to activate this functionality allows your payment data to be auto-filled in future purchases, so you do not have to enter them again for each new transaction. These details will be considered valid and current for subsequent purchases. You may modify or delete your saved cards at any time through the section corresponding to payment information.
    To activate the necessary mechanisms to prevent potential fraud against you and against SCIMAGO LAB during the purchasing process. If we determine that a transaction may be fraudulent, this processing may result in the transaction being blocked.
    To manage possible returns once you have completed a purchase, and to handle inquiries regarding product availability or product reservations through the website, as such options become available.
    For billing purposes and to provide you with receipts and invoices for the purchases made through the website.
    To ensure access to other available functionalities or services, such as purchasing, order management, and the enabled chat.
    To attend the requests or inquiries you submit through our Customer Support channels. We will only process the personal data strictly necessary to handle or resolve your request or inquiry.
    For marketing purposes. This purpose includes the processing of your data primarily for the following actions:
    To the extent that you subscribe to our Newsletter, we will process your personal data to manage your subscription, including sending personalized information about our products or services through several channels. We may also send this information via push notifications, if you have enabled them on your mobile device.
    Remember that you can unsubscribe from the Newsletter at any time and at no cost, either through the “Newsletter” section of the platform or by following the instructions provided in each communication.
    To carry out promotional activities. By participating in any promotional action, you authorize us to process the data you provided in accordance with the specific promotion and to share it through various channels such as social media or on the platform itself. For each promotional activity in which you participate, the corresponding legal terms will be available to you, containing detailed information about how your data will be processed.
    To publish on the website or through our social media channels photos or pictures that you have publicly shared, provided that you have given us your consent to do so.
    Usability and quality analysis for the improvement of our services.
    If you access our website, please note that we will process your browsing data for analytical and statistical purposes, that is, to understand the way in which users interact with our website in order to identify areas for improvement and enhance the user experience.
    Additionally, we may occasionally carry out quality surveys and actions aimed at measuring customer and user satisfaction, and identifying areas where we can still improve.

What is the legal basis for processing your data?

The legal basis that allows us to process your personal data depends on the purpose for which we process it. Specifically:

  1. To manage your registration as a user of the website: The processing of your data is necessary for the performance of the terms and conditions that regulate the use of the platform. In other words, in order for you to register as a user on the website, we need to process your personal data; otherwise, we would not be able to manage your registration. If you choose to access or log in through a social network, the legal basis for processing your data is the consent you give when authorizing the transfer of your data from the social network.
  2. Performance, fulfillment, and execution of the purchase contract for our products or services. The processing of your data is necessary for the execution of the purchase or service contract that binds us to you. Some data processing related to the purchase process may only be activated upon your request or explicit authorization, for example, storing your payment details (card) for future purchases, or informing you about the availability of our products. In such cases, the legal basis for processing your data is your own consent. We consider that we have a legitimate interest in carrying out the necessary checks to detect and prevent potential fraud during purchases. We believe that the processing of this data benefits all parties involved in a transaction, and particularly you, as it allows us to implement measures to protect you against fraudulent attempts that may be done by third parties.
  3. Customer Service. We consider that we have a legitimate interest in handling the requests or inquiries you raise through the different contact channels available. We believe that the processing of data is also beneficial to you, as it enables us to assist you properly and resolve your queries. When you contact us specifically to manage incidents related to your order or the product/service purchased through the website, the processing is necessary for the execution of the purchase contract. When your inquiry is related to the exercise of your rights, as explained below, or to complaints regarding our products or services, the legal basis for processing your data is the fulfillment of our legal obligations.
  4. Marketing. The legitimate basis for processing your data for marketing purposes is the consent you provide, for example, when you agree to receive personalized information through different channels or when you accept the legal terms and conditions to participate in a promotional activity.
  5. Usability and quality analysis. We consider that we have a legitimate interest in analyzing the usability of the web and the user’s degree of satisfaction, as we believe this processing is also beneficial to you considering that the purpose is to improve the user experience and provide higher quality services.

How long will we retain your data?

The retention period for your data will depend on the purposes for which we process it, as explained below:
To manage your registration as a user of the website.
We will process your data for as long as you remain a registered user (that is, until you choose to unsubscribe).


1.Development, fulfillment, and execution of the purchase contract for our products or services.


2.We will process your data for as long as necessary to manage the purchase of the products you have acquired, including possible returns, complaints, or claims related to the purchase of the product or service. In some cases, we will only process the data until you decide otherwise, such as with payment data (card) that you have asked us to store for potential future purchases.


3.Customer Service. We will process your data for as long as necessary to respond to your request or inquiry.


4.Marketing. We will process your data until you unsubscribe or cancel your subscription to the newsletter. If you participate in promotional activities, we will retain your data for a period of six (6) months after the end of the promotion.


5.Usability and quality analysis. We will process your data only during the period in which we proceed to carry out a specific quality action or survey, or until your browsing data is anonymized.

Will we share your data with third parties?

We protect the information we collect by implementing the technical and administrative security measures established by legal regulations, following a risk analysis. This ensures that your information is protected against unauthorized access, unavailability, disclosure, or use.


Your personal information may only be accessed by our employees or collaborators, who are aware of the permitted uses and limitations, the competent public and judicial authorities when required by applicable regulations, and third-party service providers who help us deliver the services you’ve requested.
Each of these companies is committed to using your data solely for these specified purposes and not for any other. Once the service has been completed, they are required to delete the information they have collected or to retain it in a properly blocked and protected form, without being able to use it, for as long as it may be needed to comply with a legal obligation or for the exercise or defense of contractual claims.


In cases where these companies are located in a country that does not offer a level of data protection similar to ours, we ensure that they comply with the necessary and equivalent security measures established by applicable legal regulations. This includes companies located in the United States, which will be governed by the Privacy Shield (an agreement between Europe and the U.S.A).

What are your rights when you provide us with your data?

We are committed to respecting the confidentiality of your personal data and ensuring that you can exercise your rights. At SCIMAGO LAB, we have agreed that you can exercise these rights free of charge by sending us an email at contact@scimagolab.com, simply stating the reason for your request and the specific right you wish to exercise.
You may be requested to provide a copy of a document that proves your identity, if necessary. 
In particular, regardless of the purpose or the legal basis under which we process your data, you have the right to:
Request access to the data we hold about you. Please note that if you are a registered user of the website, you can also consult this information in the section related to your personal data.


Request that we rectify the data we already hold. Remember that if you are a registered user of the website, you can also access the section related to your personal account data to modify or update your personal information. In any case, please note that by actively providing us with your personal data through any channel, you guarantee that the information is true and accurate, and you agree to notify us of any changes or modifications. Any loss or damage caused to the website, the website owner, or any third party as a result of the communication of erroneous, inaccurate, or incomplete information in the registration forms will be the sole responsibility of the user. Also remember that, as a general rule, you should only provide your own personal data, not those of third parties, unless permitted under this Privacy and Cookies Policy.


Request the deletion of your data when it is no longer necessary for the purposes for which we needed to process it, as previously explained, or when we no longer have a legitimate basis to do so.
Request that we restrict the processing of your data, which means that in certain cases you may ask us to temporarily suspend data processing or to retain your data beyond the necessary period if you may need it. If you have given us your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time.  When our legitimacy for processing your data is your consent or the execution of a contract, you also have the right to request the portability of your personal data. This means you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, so that it can be transmitted directly to another entity, whenever technically feasible.


On the other hand, when the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.
Finally, we inform you of your right to fill a complaint with the relevant data protection supervisory authority, in particular with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, https://www.agpd.es/portalwebAGPD/index-ides-idphp.php)

What happens if you provide us with third-party data?

If you provide us with any personal data of third parties, you guarantee that you have informed them about the purposes and the way in which we need to process their personal data.


Document written and prepared by PROTECTION REPORT S.L., which reserves the right to take appropriate legal action against anyone who copies and illegitimately uses the content.